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How teysentoto Handles Your Privacy

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep that data safe.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device controlsYour right to access or remove data
teysentoto How teysentoto Handles Your Privacy
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Encrypted Account Storage

Your account credentials and payment references are stored using encryption at rest. Access to the database that holds your details is restricted to authorised internal systems only.

Cookie Controls in Your Browser

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can adjust or clear cookies any time through your browser or app settings without losing your account data.

Data Retention Windows

Transaction records tied to DANA, OVO, or GoPay payments are kept for the period required by applicable regulations. Once that window closes, records are deleted or anonymised from our active systems.

Your Right to Correct or Delete

If the details we hold are wrong, you can request a correction through live chat or email. If you close your account, you can ask us to delete personal data not required for legal or payment audit purposes.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Our live chat is available around the clock. Start a chat directly from your account dashboard to raise a data access request or report a privacy concern.
Email Data Request Send your request to our privacy contact address. Include your registered account name and the specific data action you need — access, correction, or deletion.
In-Account Help Centre Log into your account, open the Help section, and select the Privacy and Data option. From there you can submit a formal request that goes directly to our data team.

Common Questions About Your Privacy on teysentoto

These are the questions we hear most often about how your data is handled. If you have something more specific, our support team can walk you through the details for your account.

We collect your name, contact details, and login credentials when you register. If you link DANA, OVO, or GoPay, we also record wallet type and transaction references — not your PIN or password.

We share payment data only with the processor needed to clear your DANA, OVO, or GoPay transaction. We do not sell your personal information to advertisers or other external parties.

Open the Help section inside your account and choose the Privacy and Data option, or contact us via live chat. We will respond with details of the data we hold for your account.

Yes. After closing your account, you can submit a deletion request through email or live chat. Data required for payment audit or legal compliance may be retained for the regulated period before removal.

Payment records linked to DANA, OVO, or GoPay transactions are kept for the period required under applicable regulations. Once that retention window passes, the records are deleted or anonymised.

We use session and analytics cookies. You can clear or block them through your browser or app settings at any time. Turning off analytics cookies does not affect your account access or payment functions.